Terms and Conditions

Last Updated: 28/07/2026

Welcome to Oxliv ("Oxliv," "we," "us," or "our"), operated by Oxliv LLC. These Terms and Conditions ("Terms") govern your access to and use of oxliv.com, including any content, functionality, and services offered on or through the site (the "Site"), and your purchase of any products through the Site.

By accessing or using the Site, placing an order, or otherwise browsing our store, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

Your payment will appear on your statement as OXLIV.

1. Eligibility

You must be at least 18 years old, or the age of legal majority in your jurisdiction, to place an order on the Site. By using the Site, you represent that you meet this requirement and that any information you provide us is accurate and complete.

2. Product Information and Intended Use

Oxliv sells portable oxygen concentrators and related accessories intended for general wellness, comfort, and lifestyle use.

  • Not a Medical Device. Our products are not medical devices and are not intended to diagnose, treat, cure, prevent, or monitor any disease or health condition. They are not a substitute for professional medical care or any device recommended by a healthcare provider.

  • Consult a Physician. If you have a diagnosed respiratory or cardiovascular condition, or have been prescribed medical oxygen, consult a licensed healthcare professional before using any device purchased from Oxliv to confirm it is appropriate for your needs.

  • Product Specifications and Customer Responsibility. Product specifications including oxygen output, flow range, battery life, and technical information are available on our website before purchase. Please review these specifications and confirm the product is appropriate for your needs before ordering. If you are unsure, contact us before purchasing and we will help you evaluate the product honestly. Performance figures may vary slightly from unit to unit, and we do not warrant that descriptions, images, or specifications are error-free.

3. Orders and Acceptance

Placing an order through the Site is an offer to purchase. All orders are subject to acceptance and availability. We reserve the right to:

  • Refuse or cancel any order for any reason, including suspected fraud, pricing errors, or inventory unavailability;

  • Limit quantities purchased per person, household, or order; and

  • Correct pricing or typographical errors, even after an order has been submitted, and notify you before charging your payment method.

If we cancel an order after payment has been processed, you will receive a full refund of the amount charged.

Orders Canceled After Shipment. Orders cannot be cancelled or refunded simply because you request cancellation after the unit has shipped. After shipment, the order must be delivered and, where eligible, returned through our standard return process. Shipping an order does not remove your eligibility for a verified defect, wrong item, shipping damage, or any other return right required by applicable law.

4. Payment

We offer secure payment options for your convenience. You can pay using:

  • Cards — Visa, Mastercard, American Express, and others

  • Digital wallets — Apple Pay, Google Pay, and others

  • PayPal — you can link your credit card, debit card, or bank account to complete your purchase. Once you place an order, you will be redirected to PayPal to finish the transaction safely.

All prices are listed in U.S. dollars unless otherwise stated and are subject to change without notice. You agree to provide current, complete, and accurate payment information for any purchase. Payment is processed at the time of order unless otherwise indicated at checkout.

Payment Process. Log into your payment provider (for example, PayPal) and enter your details. Submit to complete the payment. Once processed, you will receive an order confirmation by email.

Payment Problems. If your payment is unsuccessful, it is often due to a limit set by your card company on one-time transactions. Please try completing your payment again, or use an alternative method above.

Safe and Secure Shopping. We take the necessary steps to protect your personal information. Sensitive information including your name, address, email, phone number, and card details is kept secure. We use Secure Sockets Layer (SSL) technology to create an encrypted connection between our site and your browser, keeping your data private before it is transmitted over the internet. This secure connection is active as soon as you begin your order; you can confirm it by the closed-lock icon in your browser and the "https" prefix in the website address.

5. Shipping and Delivery

Delivery Times. Orders are typically processed within 24 hours and delivered within 8–11 business days, depending on your location. You will receive tracking as soon as your order ships. Delivery windows are estimates and can occasionally be affected by customs or carrier delays.

Shipping Methods. We ship via UPS, USPS, DHL, and 4PX.

Shipping Locations. We currently ship within the USA. We are unable to deliver to P.O. boxes or A.P.O./F.P.O. addresses.

Address Accuracy. Please double-check your shipping address at checkout. Orders ship to the exact address provided, and we cannot be responsible for delays caused by an incorrect or incomplete address. If you catch a mistake, email us right away and we will correct it if the order has not yet shipped. Once an order has shipped, its address may not be changed. Orders that are delayed, lost, returned, or misdelivered because of a customer-provided incorrect or incomplete address are not eligible for a refund. This restriction does not apply when the shipping error was caused by Oxliv or the carrier.

Tracking Your Order. Once your order ships, we email you tracking so you can monitor it. If you do not receive it, contact support@oxliv.com and we will resend it. With a tracking number, you can also arrange missed-delivery redelivery or local pickup directly with the courier.

Damaged Packages. If your package arrives damaged, take photos right away and email support@oxliv.com with the evidence. We will make it right see the Returns and Refunds sections below.

Customs & Duties. All shipments are Delivery Duty Paid (DDP) taxes and duties are included in your price. If a courier ever requests an additional charge at delivery, contact us before paying and we will assist.

Transit Insurance. Orders are insured during transit until delivery is completed. If a package cannot be delivered, the courier will typically hold it at a local facility and reattempt, or return it to us. If you instruct the courier to leave the package unattended, we cannot be responsible for loss or theft after it is marked delivered.

Undeliverable & Returned Packages. If a package is returned because it could not be delivered incorrect or incomplete address, refusal, or missed pickup after reattempts we will contact you and re-ship at no extra cost once a correct address is confirmed. If a package is returned due to an error on our side, we cover the re-ship in full.

Proof of Delivery. Tracking updates from UPS, USPS, DHL, or 4PX serve as proof of delivery status.

Reporting a Non-Delivery. If tracking shows delivered but you have not received your package, please report it within 7 days of the last tracking update so we can open a carrier investigation. Reports after this window are harder for carriers to investigate, but still contact us and we will do what we can. Risk of loss passes to you upon delivery to the shipping carrier.

6. Returns

This section explains how to return a product; it works alongside the Refunds section below.

Return Eligibility. Returns are accepted within 30 days of delivery when:

  • The unit is unused and in original condition (this does not apply to defective or damaged units see below); and

  • Original packaging and included accessories are returned with it.

Hygiene-related consumable items (such as nasal cannulas) cannot be returned once opened, for health reasons.

Before You Return. To help us process your return quickly, please have ready:

  • A photo of the product as delivered;

  • A photo of the product before you ship it back; and

  • A short video showing the product's condition or the issue.

If a defect is the reason, the video showing the problem is the most helpful thing you can send. If anything is unclear, we will ask you to resend it we will not reject a return over a blurry photo.

How to Start a Return. Email support@oxliv.com with your order number, the reason for return, and your photo/video proof. We respond within 2–3 business days. Once approved, we send you the correct return warehouse address.

Return Shipping Rules.

  • Send the product only to the address we provide after approval.

  • Returns sent to any other address without contacting us first cannot be accepted and will be returned to sender. You are responsible for any additional shipping costs caused by an unauthorized return.

  • Please do not ship the unit back before you have contacted us and received the return address.

Return Process & Timeline.

  1. Request approval with proof — Email us your return request. We review and respond in 2–3 business days.

  2. Receive return address — On approval, we share the warehouse address and instructions.

  3. Ship the product to the provided address only.

  4. Share your tracking number — Reply with tracking after you ship.

  5. Inspection — We inspect the unit within 5–7 business days of receiving it.

  6. Processing — Your refund or replacement is issued within 3–5 business days after inspection. Refunds post to your account in an additional 3–7 business days depending on your bank.

Total: approximately 10–15 business days from approval to resolution, plus shipping and bank-posting time.

Return Shipping Costs. You are responsible for return shipping costs for change-of-mind returns. Oxliv covers reasonable return shipping costs for verified defects, wrong items, or shipping damage.

7. Refunds

This section explains how refunds are approved, processed, and issued. Please review all conditions and timelines before requesting a refund.

Refund Eligibility. A refund may be approved when all applicable conditions below are met:

  • You contact our support team before returning the product;

  • Your request is submitted within 30 days of delivery;

  • The product is unused and returned with its original packaging and accessories (this condition does not apply to verified defective or damaged products);

  • Your request qualifies under one of the refund categories below;

  • You provide the required photos, videos, or supporting documents; and

  • You return the product to the authorized address within the timeline provided by our support team.

Refund Categories.

  • Category A — Manufacturer Defect: Full Refund. The product arrives damaged, does not function, does not power on, does not hold a charge, or contains broken or inoperable components despite following the startup instructions.

  • Category B — Non-Delivery, Wrong Item, or Shipping Damage: Full Refund. The order is not delivered to the correct shipping address provided during checkout, the wrong product is delivered, or shipping damage is documented upon delivery.

  • Category C — Does Not Meet Your Stated Needs: Full Refund. The device does not provide adequate oxygen output or performance for the needs you clearly described to our team before purchasing.

  • Category D — Change of Mind: Refund Minus 15% Restocking Fee. You change your mind and return the product unused, in its original condition and packaging, within the 30-day return period. A 15% restocking fee will be deducted from the refund, and return shipping is your responsibility.

Refund or Replacement. Depending on the situation and your preference:

  • Defective or damaged unit: full refund, or a free replacement if you would rather have a working device your choice.

  • Wrong or missing item: full refund or correct item sent.

  • Device doesn't meet the needs you described to us: full refund.

  • Change of mind: refund minus the 15% restocking fee.

Required Proof. Please submit the following, where applicable:

  • A photo of the product as delivered;

  • A photo clearly showing any visible damage or defect;

  • A 30–60 second video demonstrating the issue when claiming a defect; and

  • Tracking information or carrier documentation for a non-delivery claim.

If submitted evidence is unclear, we will ask you to provide it again. A request will not be denied solely because an initial photo or video is unclear.

Refund Timeline.

  • Step 1 — Support Review (2–3 business days): Email support@oxliv.com with your order number and details. We will respond with an approval, a request for more information, or the reason for denial.

  • Step 2 — Return Authorization: If approved, you receive a return authorization and the correct return address. Return shipping responsibility follows the rules in the Returns section above.

  • Step 3 — Inspection (5–7 business days after receipt): We inspect the returned product and confirm it matches the approved request.

  • Step 4 — Refund Processing (3–5 business days after inspection): Approved refunds are issued to the original payment method, less any applicable 15% restocking fee. Your bank or payment provider may require an additional 3–7 business days to post the refund.

The overall process normally takes approximately 10–15 business days, excluding return-transit and bank-processing time.

How to Request a Refund. Email support@oxliv.com with your order number, purchase date, a clear description of the issue, and the required photos, video, or supporting documents. Email is the fastest and preferred method.

Unauthorized Returns. The approved return address is provided only after you contact our support team and receive authorization. Products sent to an unauthorized or incorrect address cannot be processed and may be returned to the sender. You are responsible for any additional shipping costs caused by an unauthorized return.

8. Warranty

Defective units are covered by a 1-year limited warranty for replacement. Any additional manufacturer's warranty applicable to a product will be described on the relevant product page or in materials included with your order. Except as expressly stated there or required by law, products are provided "as is" without additional warranty from Oxliv.

9. Account Registration

If you create an account on the Site, you are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us immediately at support@oxliv.com if you suspect unauthorized use of your account.

10. Acceptable Use

You agree not to:

  • Use the Site for any unlawful purpose or in violation of these Terms;

  • Attempt to gain unauthorized access to the Site, other accounts, or our systems;

  • Interfere with or disrupt the Site's operation, security, or availability; or

  • Use automated means (bots, scrapers) to access the Site without our prior written consent.

11. Intellectual Property

All content on the Site including text, graphics, logos, product images, and software  is owned by or licensed to Oxliv LLC and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from this content without our prior written permission.

12. Privacy

Your use of the Site is also governed by the privacy practices described below, which explain how we collect, use, and share your personal information when you visit or make a purchase from oxliv.com.

Personal Information We Collect. When you visit the Site, we automatically collect certain details about your device your web browser, IP address, time zone, and some of the cookies installed on your device as well as information about the pages or products you view, the sites or search terms that referred you, and how you interact with the Site ("Device Information"). We collect Device Information using:

  • Cookies — data files placed on your device, often containing an anonymous unique identifier. For more on cookies and how to disable them, visit www.allaboutcookies.org.

  • Log files — which track actions on the Site and collect data such as your IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.

  • Web beacons, tags, and pixels — electronic files that record how you browse the Site.

When you make or attempt a purchase, we also collect your name, billing address, shipping address, payment information (such as card numbers), email address, and phone number ("Order Information"). "Personal Information" in this policy means both Device Information and Order Information.

How We Use Your Personal Information. We use Order Information primarily to fulfill orders processing payment, arranging shipping, and providing invoices or order confirmations. We also use it to communicate with you, screen orders for potential risk or fraud, and, in line with your preferences, provide information or advertising about our products or services. We use Device Information to help screen for potential fraud (especially your IP address) and to improve and optimize our Site, including analytics on how customers use it and how effective our marketing is.

Sharing Your Personal Information. We share personal information with third parties who help us use it as described above. For example, we use Shopify to power our online store and Google Analytics to understand how customers use the Site. We may also share personal information to comply with laws and regulations, to respond to legal requests such as subpoenas or search warrants, or to protect our rights.

Targeted Advertising. We use your personal information to send targeted advertisements or marketing communications we believe may interest you. For more on how targeted advertising works, see the Network Advertising Initiative's educational page.

Do Not Track. We do not change our data-collection practices when we detect a "Do Not Track" signal from your browser.

Your Rights. If you are a resident of the European Union, you have the right to access, correct, update, or delete the personal information we hold about you contact us using the details below to exercise these rights. We process your information to fulfill contracts with you (such as when you place an order) or for our legitimate business interests as described above. Your information may be transferred outside of Europe, including to Canada and the United States.

Data Retention. When you place an order, we keep your Order Information for our records unless you ask us to delete it.

13. Third-Party Links

The Site may contain links to third-party websites or services we do not control. We are not responsible for the content, policies, or practices of any third-party site.

14. Disclaimer of Warranties

To the fullest extent permitted by law, the Site and all products are provided "as is" and "as available," without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

15. Limitation of Liability

To the fullest extent permitted by law, Oxliv LLC, its officers, employees, and affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Site or purchase of products, even if advised of the possibility of such damages. Our total liability for any claim arising from your purchase will not exceed the amount you paid for the product giving rise to the claim.

16. Indemnification

You agree to indemnify and hold harmless Oxliv LLC and its officers, employees, and affiliates from any claims, losses, or expenses (including reasonable attorneys' fees) arising from your violation of these Terms or misuse of the Site or any product purchased from it.

17. Before You Dispute a Charge

If there is a problem with your order, please contact support@oxliv.com before initiating a payment dispute. Contacting us first usually lets us investigate and resolve the issue faster we resolve almost every case more quickly than a bank dispute, and if you are owed a refund, we will process it. This section does not limit any rights available to you through your bank, card issuer, or applicable consumer-protection law.

18. Governing Law

These Terms are governed by the laws of the State and without regard to its conflict-of-law principles, unless otherwise required by applicable consumer protection law in your jurisdiction.

19. Changes to These Terms

We may update these Terms from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. Changes take effect once posted to this page, and the "Last Updated" date will reflect the most recent revision. Continued use of the Site after changes are posted constitutes acceptance of the updated Terms.

20. Contact Us

Questions about these Terms, or any of the topics above, can be directed to:

Oxliv (Oxliv LLC) Email: support@oxliv.com Phone: +1 (307) 430-1707