Return Policy
This policy explains how to return a product. Read each step carefully to avoid delays or rejection.
Return Eligibility
Returns are accepted within 30 days of delivery under these conditions:
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The unit must be unused and in original condition
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Accessories and hygiene-related items are not eligible
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Each machine is eligible for one replacement only
Required Proof Before Return
Before requesting a return, you must provide:
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A clear photo of the product upon delivery
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A clear photo before return shipment
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A video showing the product condition
This protects both sides and confirms product status before and after use.
How to Start a Return
To begin:
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Include:
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Order number
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Reason for return
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Required photo and video proof
Once approved, you will receive the correct return warehouse address.
Return Shipping Rules
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You must send the product only to the provided address
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Returns sent to any other address will not be accepted
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“Return to sender” shipments are not valid returns
Return Process
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Request Approval with Proof
Submit your return request with required photo and video proof.
Approval time: 2–3 weeks -
Receive Return Address
Once approved, the correct warehouse address will be shared. -
Ship the Product
Send the product to the provided address only. -
Share Tracking Number
Reply with your tracking details after shipment. -
Product Inspection Begins
Inspection starts once the product is received at the warehouse. -
Processing After Inspection
Return processing begins only after the product passes inspection.
Processing time: 3–4 weeks
Replacement Policy
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Covered under 1-Year Replacement Warranty
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Requires:
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Clear proof (video + images)
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Verification by support team
Once approved:
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Replacement is issued after inspection
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Only one replacement per unit
Important Notes
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Returns without proper proof will not be processed
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Communication with the support team is required at every stage
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Failure to follow steps may result in rejection
